The Lettings Process

The following information will guide through our lettings process up to when a tenant moves in to the property.

Once we have received your instruction to market your property we will send you a confirmation to market letter. This letter will confirm the basic details i.e. Price, unfurnished or furnished and what appliances you are supplying. It is important that you check these details to ensure that all the information is correct.

Marketing:

Your property will be advertised in several ways. Our proactive marketing process includes the following:-

We have the details of perspective tenants registered with us, who are actively looking for properties across Derby and the surrounding areas.

Advertising your property on the following Websites (your property will be entered on to the websites with in 36hrs of receiving your instruction).

With your permission we can mount one of our eye catching To Let Boards (this is free of charge).

We will prepare descriptive property detail sheets including room sizes, external and internal photographs.

We send details of all the properties we have available to the major employers across Derby i.e. Rolls Royce, The Hospitals, Toyota for them to put on display in staff areas. And where appropriate we will forward the property details on to relocation agents.

Viewings:

All viewers will be accompanied by one of our staff who, will be on hand to answer any questions the viewer may have and explain our referencing procedure.

Our viewing times are
Monday - Friday 9.00am - 7.00pm
Saturdays (by prior arrangement)

Feedback:

On a weekly basis we will compile and post to you a feedback report so you can see how the marketing of your property is going. The report will include the following information

How many viewings have been held that week
The viewers comments
A report from rightmove showing how many times your property has been viewed on the website.
Any recommendations on how to improve the property making it more attractive to viewers.

Under Application:

Once your property is under application we will write to you giving you an approximate moving in date and confirming the rental. We will then inform you when the references have been received and then we will confirm the moving in date in writing.

We will contact you by telephone to arrange a suitable date/time for our representative to attend the property and complete the inventory.

Who To Contact:

Julie Hodge - Company Secretary/Accounts
Stuart Bowley - Valuations & Property Investment
Katy Whiteman - Viewings & Advertising
Lesley Thompson - Lettings Negotiator
Andrea Coxon - Lettings Negotiator
Julie Watson - Lettings Negotiator
Diane Mayhew - Inventories & Inspections
Charlotte Varney - Receptionist/Arranging Viewings

If you wish to instruct Castle Homes to market your property please contact our office.